G5 Network Group - Shipping Policy
At G5 Network Group, we are committed to delivering your products efficiently and reliably. This shipping policy outlines our procedures regarding order processing, shipping methods, costs, and delivery times.
1. Order Processing Time
Processing Period: Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and holidays.
Order Confirmation: You will receive an email confirmation once your order is placed. A second email will be sent when your order has shipped, including tracking information.
2. Shipping Methods
Shipping Carriers: We partner with reputable carriers to ensure prompt and reliable delivery within the USA and internationally.
Shipping Options: We offer various shipping methods, including ground shipping for domestic orders and air or sea shipping for international orders.
3. Shipping Costs
Cost Calculation: Shipping costs are calculated based on the weight and dimensions of the items in your order, as well as the shipping destination. The total shipping cost will be displayed during checkout before you confirm your order.
Free Shipping: G5 Network Group may offer promotional free shipping on qualifying orders. Eligibility for free shipping will be indicated at the time of checkout.
4. Delivery Times
Domestic Shipping (USA):
Ground Shipping: The lead time for all ground shipments across the USA is typically 5-7 business days.
International Shipping:
Air Shipping: For international orders shipped by air, the lead time is generally 7-9 business days.
Sea Shipping: For international orders shipped by sea, lead times may vary depending on conditions between the customer and G5 Network Group. Please contact us for more information regarding sea shipping options and timelines.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to monitor the status and location of your shipment in real time.
6. Lost or Damaged Shipments
If your shipment is lost or damaged during transit, please contact us within 5 business days of the expected delivery date. G5 Network Group will assist in filing a claim with the shipping carrier and provide options for resolution, including replacement or refund, as applicable.
7. Address Accuracy
It is the customer's responsibility to provide accurate shipping information at the time of order placement. G5 Network Group is not responsible for delays or issues arising from incorrect or incomplete shipping addresses. If you notice an error in your shipping information, please contact us immediately to correct it.
8. Contact Information
For any questions or concerns regarding shipping, please reach out to us at:
Email: sales@g5network.tech
Phone: +1 916-282-0411
Address: 8120 Berry Ave D, Sacramento, CA 95828
G5 Network
